What is a process? SIPOC is a six sigma tool. The acronym stands for Suppliers, inputs, process, outputs, customers. A SIPOC is completed most easily by starting from the right ("Customers") and working towards the left. Process approach: the application of a system of processes within an organization, together with the identification and interactions of these processes, and their management. The ISO 9001 process approach emphasizes the importance of: Understanding and meeting requirements;, The need to consider processes in terms of added value;, Obtaining results of process performance and effectiveness, and, Continual improvement of processes based on objective measurement.
Managing activities and related resources as a process means: Systematically defining the activities necessary to obtain a desired result;, Establishing clear responsibility and accountability for managing key activities;, Analyzing and measuring the capability of key activities;, Identifying the interfaces of key activities within and between the functions of the organization;, Focusing on the factors such as resources, methods, and materials that will improve key activities of the organization;, Evaluating risks, consequences and impacts.